Your privacy is very important to ".........." ("we" or "us"). With that in mind, we have established and implemented information handling practices for our website that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet.
If users have questions or concerns regarding this statement, they should first contact our offices.
We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
We will not disclose your Personal Information to third parties unless you have authorized us to do so;
We will allow you to view, correct or remove your Personal Information and other information associated with your registration as a user of our site; and
We will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our information handling practices in detail.
When You Are Just Visiting Our Site...
You can always visit our site without revealing who you are or providing any Personal Information. When you visit our site or visit our site through one of our partner's sites, we do collect usage information ("session data"), but it is anonymous and is not linked to you as an individual. We use session data to better understand things like how our site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. We use this information to improve our site content and ease of use.
An IP address is a unique number that is automatically assigned to your computer whenever you're surfing the Internet so that your computer can be identified by the main computers, known as "Web servers", that "serve up" Web pages.
When You Decide To Register With Us...
If you decide to register with us, we will collect Personal Information about you that you voluntarily share. We collect Personal Information that is necessary for us to provide you with the services offered on our site. As mentioned, this Personal Information includes things like your name, e-mail and mailing address and telephone number. You will provide an e-mail address and select a username and password that will be required to gain access to portions of our site.
You may decide to share other information ("Other Information") with us about yourself (for example, demographic information like your age and gender) and your travel preferences and experiences (for example, seat selection, participation in airline/hotel/car-rental loyalty or awards programs and applicable membership numbers, meal requests and ticketing options). If you share Other Information with us, we will use it to automatically record your travel preferences in reservations you make, tailor your experience at our site to your interests and make more appropriate travel recommendations to you. You may still use our site to search for and purchase travel services even if you choose not to share this type of information with us.
We combine your Personal Information and Other Information you voluntarily share with us in what we call your "Traveler Profile". We also add your session data to your Traveler Profile. We may also collect information about you from outside sources and add it to your Traveler Profile. We collect and use all of the information in your Traveler Profile to improve the quality of our service to you and your experience with us. For example, we may use the combination of information in your Traveler Profile to (a) personalize the service we provide to you, (b) communicate with you about changes to your travel plans, service updates and new features or outages on our site, and (c) allocate the resources of our systems so that your experience with our site is as efficient as possible.
As part of the registration process, we give you two important choices ("opt-out") about advertisements, updates and promotions. We hope you will find these items interesting and informative. In fact, we will use the information you tell us about your travel preferences and experiences to share customized advertisements, updates and promotions with you that include our recommendations to you about travel specials. Nonetheless, you will let us know if you do not want us to use your e-mail addresses to deliver to you: (1) our regular deals update highlighting fare specials, promotions, contests, sweepstakes and other travel opportunities available on our site and/or sponsored by our travel service providers and advertisers; and/or (2) our newsletter highlighting fare specials, promotions, contests, sweepstakes and other travel opportunities available on our site and/or sponsored by our travel service providers. If you do not opt-out from receiving these communications about our site, we will send them to you. Of course, if you do not opt-out during registration, but later change your mind, you can visit My Account to tell us that you would like to "opt-out" of and stop receiving either or both of these communications.
We value your comments and opinions. From time to time, we will invite you, as a registered user of our site, to participate in online surveys, but the choice will be yours. Each time you purchase, book or reserve travel services or accommodations through our site our Traveler Advocate will ask for your feedback on your experience. Your participation in these surveys is on an anonymous basis, unless we tell you up-front otherwise. We may offer you the chance to win a variety of travel related prizes by sponsoring contests. You choose to participate in these contests or not. If you choose to participate in these contests, you will share certain of your Personal Information with us, like your full name, e-mail address and mailing address. Participation in these contests may include participation in an online survey. We will only use your Personal Information to notify you if you win a contest.
When You Purchase, Book Or Reserve Travel Services or Accommodations Through Our Site...
If you register with us, you will be able to book, reserve or purchase travel services or accommodations through our site. To do so, you must provide payment information to us - for example, your credit card specifics like card number, issuing bank, expiration date, card holder name and billing address. We will add this payment information to your Traveler Profile. We will keep a history of all your reservations, bookings and purchases of travel services and accommodations through our site in your Traveler Profile, unless you choose to edit your Traveler Profile as described below in this policy (Changing and Removing Personal Information and Other Information). Please view our Credit Card Guarantee for additional information on The TravelWorld House commitment to protecting your credit card security.
If you book, reserve or purchase travel services or accommodations through our site, you will have the option to receive and/or have others receive last minute updates about your travel arrangements. For example, changes in gate assignment or delays in departure or arrival time. These "Care Alerts" can be selected for one or all parts of your trip and can be received by you and others of your choosing by telephone, cell phone, fax, e-mail, pager or other wireless device. If you decide to direct a Care Alert to someone other than yourself, we will collect Personal Information about that other person that is necessary to send the requested Care Alert (e.g., that person's name and phone number or e-mail address). You will need to make sure that each of the other recipients of a Care Alert agrees, in advance, that you can disclose their Personal Information to us for this purpose.
As a registered The TravelWorld House member, you can receive e-mails about special promotions, surveys, contests, sweepstakes, fare specials, trip information, or other travel opportunities on The TravelWorld House and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To make these e-mails more useful to you, we may attach a Web beacon that provides confirmation when you open an e-mail from The TravelWorld House. This only occurs if your computer supports such technology.
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to The TravelWorld House, or accessing your account
Generally, we only disclose your Personal Information to those travel providers that you decide to make arrangements with through our site. For example, when you purchase a travel reservation, we will provide the service provider with the Personal Information needed to process your transaction. We use our reasonable efforts to ensure that these travel providers will also protect your Personal Information. We contract with other companies to perform various functions necessary to operate our business - for example, to deliver tickets, ship items and process credit cards. We will share with these other companies only that Personal Information they require to fulfill your orders. These companies agree that they will not use or disclose that Personal Information for any other purpose. Although The TravelWorld House offers travel products from service suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on The TravelWorld House. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation. Other than as explained in this policy, we will not disclose any Personal Information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our User Agreement; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) in connection with a sale of our business or company. Please note that if we receive a formal request to disclose your Personal Information in connection with a legal action, we will attempt to tell you about it at least ten (10) days before we respond to that request, if permitted by law, via the e-mail address you provided during registration.
In addition, we have partnered with various third-party Web sites to offer The TravelWorld House travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer The TravelWorld House provided travel services.
The TravelWorld House may be required by law to disclose information you have provided in obtaining our travel products or services. The TravelWorld House may also disclose information against someone who poses a threat to The TravelWorld House interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for The TravelWorld House to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Each time you purchase travel through The TravelWorld House, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, The TravelWorld House may contact you to inform you of these disruptions and help you make alternative travel arrangements.
If you, or someone acting on your behalf, purchase(s) travel services or accommodations through our site and (a) you, or someone acting on your behalf, tell(s) us that your purchase is for corporate travel purposes either by (i) indicating in the booking path that the purchase is for corporate travel or (ii) indicating that the credit card being used is a corporate credit card and (b) we have entered into an agreement with your corporation to provide data on the purchase of travel services or accommodations by the corporation's personnel, we will provide your corporation with the Personal Information necessary for the corporation to track your corporate travel purchased on our site.
If you decide to book, reserve or purchase travel services or accommodations for other travelers using your Traveler Profile, we will collect certain Personal Information about these other travelers. You will need to make sure that each of these other travelers agrees, in advance, that you can disclose their Personal Information to us. You should obtain the consent of other individuals prior to providing The TravelWorld House with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf. We will retain these other travelers' Personal Information in your Traveler Profile. At any time you can change or remove some or all of these other travelers' Personal Information that is stored in your Traveler Profile by visiting My Account.
We may also combine anonymous information supplied by you and other users during registration on our site with information about your use and others' use of our site. We will use this combined information to describe our user base, without reference to any specific individual, to potential partners, investors and advertisers. We will not share your Personal Information with any other users of our site, but we may use information we collect about your travel preferences and experiences to make recommendations to other users of our site. For example, if we know that you and other users of our site who have traveled to a particular destination had positive experiences during the Ride taken at that destination, we might recommend that service provider to others who will be traveling to that destination. We may also share aggregated statistical information about users of our site and our service and product offerings with others, including our vendors and partners. We will not link this statistical information to any Personal Information that can identify you as an individual.
Changing and Removing Personal Information and Other Information...
We are committed to giving you control over your Personal Information. You can change your password and any of the Personal Information or Other Information in your Traveler Profile, by visiting My Account. If at any time you want to view the Personal Information or Other Information in your Traveler Profile, your Personal Information changes, you want to change the preferences associated with your account, or would like us to remove some or all of the Personal Information or Other Information stored in your Traveler Profile, you can correct, update, or remove the information and preferences you have shared with us by visiting My Account. If you request that we remove all of the Personal Information and Other Information stored in your Traveler Profile, then we will promptly do so. If we remove your Personal Information you will not be able to use the services available on our site unless you re-register. Similarly, we will remove all of your travel records within six (6) months after receiving a request to do so. This six (6) month period is necessary to ensure that travel arrangements made through our site are properly accounted for. We may not be able to honor your request to remove your Personal Information or travel records if we are legally obligated to retain that information or those records. You will not have the ability to view, change or remove session data or information that we have gathered from third parties from your Traveler Profile.
Notification of Changes...
We may change this policy from time to time. If we decide to change this policy in a material way (for example, a change regarding disclosure of Personal Information), we will post notice of the change on our site and notify you via e-mail at the address you have provided to us or pop-up screen at least thirty (30) days before putting the change into effect. If we decide to change our policy in a less significant way, we will simply post notice of the change on our site at least thirty (30) days before putting the change into effect. If any proposed change is unacceptable to you, you may, as discussed in the section above (Changing and Removing Personal and Other Information), request that we remove your Personal Information from our records.
How We Protect Your Information...
We are committed to safeguarding your information. For that reason we employ a staff of security technology professionals and utilize a full range of the best security technology available. Specifically, your information is secured from unauthorized access from the Internet through market leading firewall technology. We also protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL). Depending on your browser, this SSL will have encryption keys of up to 128 bits. To ensure that we fulfill our commitment to safeguard your information, we continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet at all times.
In addition to the circumstances described above, The TravelWorld House may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of The TravelWorld House. or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
Affiliate program or business development....
You can submit your information on the site if you choose to become an affiliate member and we will forward it to our marketing department who will contact you for the same. If you wish to give information for business development then the information will be given to our business development manager. If the idea is acceptable to us or if it interest us then someone from the department will contact you. The mode of contact for affiliate member or business development application will be as per the contact information provided by you. "
If you have any questions or concerns about this policy or our information handling practices, you may contact our offices. We will attempt to respond to your questions or concerns within five (5) business days after we receive them.
A Special Note about Children...
Children - in fact minors (individuals under 18 years of age) - are not eligible to register for or use the services available on our site. We believe that parents should play a central role in their child's online activities and should monitor those activities to ensure that sites visited by their child are respecting their child's privacy. For additional information on protecting children's privacy, visit the Federal Trade Commission's "Kid'z Privacy" page.